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Ghostwriter - Freelance WriterJan 2010
Ghostwriter, Freelance Article, Product Review Writer/Re-writer, Researcher and Proofreader, Speech and Features Writer to various private individuals and/or companies requiring skilled and experienced writers. I am very flexible and can easily adapt to various topics for article-writing. Have relevant experiences in Article Writing/Re-writing, Medical and Legal-related topics, Public Relations and Customer Service, General Management, Education and Sports, Products and Services (E-Commerce), and HRM.
Team LeaderSep 2009 - May 2014 (4 years)
To render a high level of customer service satisfaction on a Call Center-account specific environment; identify, lead, train and develop agents for future higher posts; ensure client and company specific procedures, guidelines and metrics are followed and met; accomplish tasks as deemed necessary. Cross-trained in 4 LOBs, namely: Pharmacy, Proclaim (Medical), Power and C88. Handled a team of 19 tenured agents for C88. Became Top TL/Top Team across all LOBs.
Customer Service Representative/Quality Assurance Team MemberMay 2008 - Nov 2008 (6 months)
To render a high level of customer service satisfaction, present solutions to customer queries and problems at point of call, and other account-related call center responsibilities, by successfully delivering a well-managed approach to customer service, problem-solving and professional work ethics. Became part of QA Team for a health insurance account; created and recommended various incentive programs aimed to address concerns on the agent level; maintained metric statistical data assisting team leads.
Legislative Staff Assistant II - OSRMJAug 2002 - Jun 2007 (4 years)
Specific responsibilities include: generation of reports, documents, market and research studies of viable projects that has social relevance, conceptualize livelihood-generation programs that has technology and education in nature, and other tasks as necessary. Acts as staff, researcher, and writer. Represents the Honorable Senator Magsaysay, Jr. in various meets, conferences, and seminars, when needed. Writes the Senator's speeches, congratulatory messages for social events.
Operations ManagerJan 2002 - Jun 2007 (5 years)
Responsible for managing the entire operation of the Foundation effectively in achieving a high level of public service. Specific responsibilities include areas in general management, operations, personnel, finance, and other tasks as necessary. Main accomplishments consist of projects made for the Foundation, namely: Food-Kitchen Project (Feeding Program covering six major cities and various areas in Metro Manila, Philippines), and livelihood/entrepreneurship and education-related programs.
Bar StaffFeb 1998 - Dec 2001 (3 years)
Foremost skill and responsibility is focused on excellence in customer-service. Accomplished bartending and bar staff responsibilities. Finished two (2) contracts onboard luxury ships Costa Victoria and Costa Classica that travels in both the Mediterranean and Caribbean.
Center ManagerApr 1997 - Apr 1999 (2 years)
Responsible for managing the entire operation of the center effectively in achieving a high level customer satisfaction and profit. Specific responsibilities include areas in general an personnel management, operations, academics, finance, and other tasks as necessary. Main achievements consist of having the highest positive conversion rate of prospective clients (90%+ average), top sales achiever for the month, appointed as lecturer for seminars, and facilitate people development.
Sales/Marketing AssistantApr 1994 - Apr 1996 (2 years)
Responsible for maintaining current and new client accounts for both the residential and business sectors, and update client database, as necessary. Consistent in attaining sales' quotas / target market.
Editor and Features WriterJun 1991 - Apr 1995 (3 years)
Publicity Committee Head for the U.P. Education Society. Tasked to spearhead public relations and coordinate various activities that focus on the achievements of the organization for the U.P. College of Education. Editor for college paper (1992), Features Writer for college paper (1991).
Sports and News EditorJun 1986 - Apr 1990 (3 years)
Sports and News Editor for school paper "Ang Supling". Creative Writer for the Masci Journalism group from 1st to 4th Year.
BS Education Major in Physics; Minor in Math1990 - 1995 (5 years)
Management Development Program (1998)Informatics Philippines
Education and trainings completed include General, Finance and Personnel Management, Customer Service and Personality Development, Sales and Marketing, and Academic Planning.
Hotel and Restaurant Services (1999)MMDC
Graduated with the Most Outstanding Student Award for SY-1999. A vocational course focused on the essentials of Hotel and Restaurant Management.
Senior Caregiver with hospital experience (2004)CCAT Foundation
Completed training Skills and Procedures in Caregiving, with actual Hospital On-the-Job Training covering senior care, pediatric ward, general/private wards/suites, recovery and isolation rooms at the De Los Santos Medical Center: Bed-Making (Occupied/Unoccupied), Bed/Sponge Bath, Tepid Sponge Bath, Accurate Checking of Vital Signs (Temperature, Respiration, Pulse Rate & Blood Pressure), Monitoring of Intake & Output, Patient's Positioning, Transporting of Patients, Grooming of Patient (Hair Shampoo, Changing of Gown, and Bed Bath), Giving of Bedpan/Urinal, Proper Disposal of Linen and Waste Disposal, Bedside Care & Good Housekeeping (Cleaning of Bedside Table, Bedpans), Hand-Washing, Warm & Cold Compress Application, Post-Mortem Care, Pediatric Care, and Elderly Care.
Basic Life Support (BLS) COM CPR (2004)The Philippine National Red Cross
Education and trainings include Cardiopulmonary Resuscitation (CPR) and Basic Life-Saving Techniques under various situational emergencies.
Basic Safety Course (2000)Magsaysay Maritime Corporation
Education and trainings include Elementary First Aid, Fire Prevention and Firefighting, Personal Safety and Social Responsibility, and Personal Survival Techniques.
Certificate of Eligibility (1992)Civil Service Commission
Attained above-average ratings in Verbal, Numerical, and Clerical Abilities (as per career service examination).
US English Level 378%
UK English 175%
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