Tobbie M.

before deciding to be a freelancer this year, back in 2012 I started my career as a customer support it was a seasonal account after the contract ended i immediately applied for another position that would be for a permanent position or long-term in September of 2012 i was hired for long-term csr position on a radio company, The task I handled were billing, sales, technical support, retention, those were the scope of my support, it’s a lot but there is a workflow to follow and those were: *billing inquiry: * sales: * tech support: *retention: -if onset of the call customer want to cancel offer customer subscription discount offered by the company: *Annual *Quarterly *Monthly *Free radio with subscription as you can see I’m quite versatile in those area mentioned, client needed a person with skills and talent to take on the multi-tasked work, then last march 2015 I resigned because I wanted to pursue a different career