Kuldeep S. Profile

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$5 USD / hora

gurgaon,

india

$5 USD / hora

Aquí son las 12:32 a. m.

Se unió el noviembre 6, 2014

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Kuldeep S.

@youngkuldeep

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(0 comentarios)

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$5 USD / hora

gurgaon,

india

$5 USD / hora

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Project Manager with more than ten years experience

More than ten years of experience in the customer service Industry – technical support, document management and SPOC for field engineers Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.  Respected builder and leader of customer-focused protocols; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Enthusiast content developer. Assisted in creation of manuals for training staff as well as end users. Accomplished information systems and organization mission by completing related results as needed.

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Portafolio

1542384

Manager - Technical Services

1542384

Manager - Technical Services

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Experiencia

Smart Solutions Inc

jul 2006 - Presente

Managing the Hewlett Packard (Autonomy) customer relations and technical support contact center Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.