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Total Quality Management (TQM)
When we wish to purchase a thing, the first question comes to mind that is it fulfill our need or expectation or not? If those things which enable to fulfill our expectation or need, we encourage to take those product or service. If it not, find another alternative service or product rather than existing one. Total Quality management is a management approach in which way to manage for future based on participation of all members aiming at long term goal success through customer satisfaction and benefit to all members of the organization and society. Actually, TQM involves basic six concept to ensure customer satisfaction. Such as: Leadership, Customer Satisfaction, employee involvement, continuous process improvement, supplier partnership and performance measures. An efficient, skillful and charismatic leader can handle effectively through his/her managerial skill. Firstly, To ensuring quality, a leader may play an extra-ordinary role to ensure cost-effectively, best participation, ensure customer satisfaction etc. A leader have to understand how much important ensure the quality.