Hello,
This is Imran from ABiT Consulting, handling customer support managerial services for a hub of well-experienced professionals mastering the art of technology, consultancy, and outsourcing of business processes.
I am the Project Manager and have a vast experience in working with and managing the projects related to customer service and virtual assistance.
We have a team of highly Professional Customer Support Representatives having extensive experience in providing customer support assistance for online stores, corporate services, and product-related inquiries.
We have a Team working on:
• Email Support
• Live Chat support
• Phone support
• Data entry
• Inventory Management
• Shipment Management
• New Product arrangements
• Orders issues
• Tracking issues
• Claims from Vendors for defective products delivered
• Handling Social Media Channels (Facebook, Instagram, Pinterest, Twitter, LinkedIn)
We have a team facilitating online stores with outstanding support facilities helping the businesses to expand and diversify their range of products. Most importantly, we know how to make customers who will remain a loyal customer.
Not only the support work is done within the facility, but proper follow-ups on issues are made. We have created Google sheets to operate efficiently and streamline the issues at a fast pace.
Our team has experience in using:
- Shopify
- BigCommerce
- Woocommerce
- WordPress
- SalesForce
- SalesForce IQ
- Infusionsoft
- RingCentral
- Zopim Chat
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