Part-time after sales manager - Native French speaker (high level of English)
€12-18 EUR / hora
The main aspect of the role is to deal with day-to-day enquiries in English and French (orally and written) from guests who have booked a stay at an OVO Network vacation rental property (before, during and after their stay) and require further assistance. The key aim is to ensure all guests have a fabulous time, re-book and recommend us to others.
This involves a number of responsibilities and skills - see below.
We are looking for a freelance contractor. The role is on a regular, part-time basis of around 12 hours per week (3 sessions of four hours - exact times are flexible). 15€ per hour
Responsibilities:
- Manage questions using our custom back office system.
- Manage questions using OTA (Online Travel Agency) systems.
- Pass on guest questions to the appropriate person to follow up.
- Liaise with other members of the Guest Sales and After-sales teams.
- Create manual invoices at guests’ request and according to their needs.
- Visit and inspect, where possible, OVO Network properties
- Report any problems with third-party adverts.
- Report website content anomalies to the Account Management Team to update.
- Liaise with the IT team to report any bugs or request improvements.
- Liaise with the team before, during and after a guest’s stay to resolve any customer complaints or property / management issues.
- Resolve technical booking/payment problems with guests either in writing or verbally.
- Manage post-stay actions such as following up guest complaints, adding reviews from guests and adding reviews of guests.
Skills/characteristics:
- Native French speaker with exceptional French and English grammar (oral and written).
- Autonomous, self motivated with excellent organisational and prioritisation skills.
- Ability to multitask.
- Must enjoy working as part of a team.
- Attention to detail to avoid errors
- An aptitude with numbers and maths.
- Exceptional writing and grammar skills.
- Comfortable to communicate, both written and orally, with enquirers, guests and owners in a considerate and understanding manner to make them feel loved.
- Awareness of cultural differences of guests from other countries.
- Must value being diplomatic, patient, friendly and reliable.
- Trustworthy with sensitive data and capable of respecting confidentiality.
Requirements:
- Own a laptop computer and have access to a fast and reliable internet connection.
Please note that training will be provided on our custom systems and software.
Why work with us?
- Play an integral role in our company’s growth
- Work as part of our amazing team who are located across the world
- Further your skills and learn with us as we develop and master new business areas
- Enter a fun, exciting and fast paced industry and work with one of its technology leaders
BE PART OF OUR TEAM - APPLY NOW
Nº del proyecto: #17504504
Sobre el proyecto
22 freelancers están ofertando un promedio de €15 / hora por este trabajo
Hello, I'm interested by your project. I'm a native french speaker with experience in the field of sales. Please send me message that we can discuss more
Hi, I'm an experienced customer service operator, fluent in French and English. I hold a Bachelor's degree in Modern languages and a Master's Degree in International business, therefore I can be the perfect sales man Más
Experience of more than 10 years into retail and customer service, My skills are :- P&L management, Budgeting and cost control, inventory management , Audits ,vendor management ,client relationship and Shrink contro Más
Hello ,am a very excellent customer care skilled lady ,I am able to finish this project on time in regards to my skills
SATISFACTION GUARANTEED Excellent workflow management skills High level of accuracy and attention to detail, with good computer literacy Experience of working towards deadlines/regulatory SLA Relevant Skills and Expe Más
Hello, I would be honored to work with you. My first language is French. I have customer service experience, after sale service, and good computer knowledge. I am trustworthy, organized and resourceful. Más
Hello Boss, I read your project carefully and I have confidence I can complete your project. Employer satisfaction is the important thing for me. So I am here to give the best service and excellent work. You are Más
I'm a multilingual customer service specialist. I'm based in Tunisia and I speak fluent English, French and Italian. I have a total of 7 years in Network operator Customer Assurance Tier 1 where I was involved in mana Más
