Senior Care Technical Manager PaCo

Descripción de empleo<br />Manage Customer Services projects or large scale sub projects independently ensuring good profitability and quality. Ensure customer satisfaction with delivery and implementation services. Has overall profit and loss responsibility for the project or sub project.<br /><br />Main Responsibility Area<br /><br />Leads Customer Services "Care" project teams for medium to large and/or more complex accounts. Plans and monitors delivery phase of Customer Services "Care" project. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Acts as a primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Identifies and supports new business opportunities.<br /><br />Position Description<br /><br />- Technical project management at Care Phase:<br />Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc across several technology areas)<br />- Technical Escalation at Care phase:<br />Manages technical escalations for technical requests, emergency cases and outages internally and towards customer<br />- Support customer’s network performance and evolution:<br />Contributes in creating needed service scope at Care Agreements Assists Care Program Manager in Care service delivery by establishing operating practices creating and updating Care Schedule<br />reviewing activities ongoing at Care Team<br />Substituting CaPM during CaPM absence<br />Manages network SW and HW configuration information<br />Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations<br />Liases closely with customer’s technical management to ensure close relationship and responsiveness to customer needs<br />Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfillment<br />**SPANISH SPEAKER MANDATORY<br /><br />Position Requirements<br /><br />Good technical knowledge in MBB Networks 2G/3G/4G<br />Live Network Understanding<br />Care Planning, Reporting and Processes<br />Care Business Understanding and development<br />Configuration Management<br />Project Management<br />Risk Management<br />Customer Focus<br />Service Business Understanding<br />Customer Business Understanding<br />Fault Management/Problem solving skills<br />Leadership/People Management<br />Team Player and knowledge sharer.<br />Individual Contributor who demonstrates initiative<br />Self motivated well-organized individual who can prioritize work and handle multiple tasks.<br />Availability to travel and work under pressure