Webtool Support Agent with English and Nordic language

<p><strong>Specific Responsibilities</strong><br /><br />• To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s.<br /><br />• To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate.<br /><br />• To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.<br /><br />• To encourage positive Partner behavior through feedback on QMS system.<br /><br />• To ensure Partner compliance with Portal functionality where available.<br /><br />• To provide TL with timely and accurate updates on his/hers aged and outstanding queries.<br /><br />• To ensure strict adherence to IC & Sarbox requirements<br /><br />• Achievement of monthly/quarterly targets and SLA<br /><br />• Regular communication to team Leader<br /><br /><strong>Skills/Abilities</strong><br /><br />• University Level education (desirable)<br /><br />• Fluency in English and a either Danish, Finnish, Swedish or Norwegian, both written and verbal.<br /><br />• Self-motivated and willing to learn new skills<br /><br />• Adaptable to a changing environment & flexible with regard to working patterns<br /><br />• Results / Target driven<br /><br />• Excellent communication and negotiation skills<br /><br />• Excellent Customer Care skills<br /><br />• Computer literate<br /><br />• Committed approach to team work.<br /><br />• Resilient under pressure and ability to quickly adapt to unforeseen work demands.<br /><br /><strong>Benefits</strong><br /><br />In return for your commitment you will be rewarded with a competitive salary and a benefits package that includes:<br /><br />• Regular incentives and employee rewards<br /><br />• 23 days holiday allowance for 2016 (set annually as per collective agreement), plus public holidays Subsidized private medical care and onsite medical service<br /><br />• Free Company shuttle bus from train station to Xerox Office<br /><br />• Local employee discounts at shops and restaurants<br /><br />• Free Spanish, French and English classes.<br /><br />• Private medical care and onsite medical service<br /><br />• Friendly international environment.<br /><br />• Employee Social program that includes subsidized trips (Skiing in Andorra in winter, Costa Brava in summer), beach volleyball and more<br /><br />• Childcare vouchers<br /><br />Apply online today via our career site at [login to view URL] or send your CV to [login to view URL]@xerox.com.<br /><br />If you want to develop your skills and are keen to find a secure role with prospects we'd like to invite you to be part of our exciting future.<br /><br /> </p>