live support software

We need a live support software. This software will need tobe able to do a live chat support from a website. The operator’s should be [login to view URL] open a program to message people not a website. And the administratorsshould be able to manage everything from inside that same program. This shouldalso have different levels of account like operator, manger and admin. ## Deliverables Other features that would be need: -? ? ? ? ? ? ? ? ? Make cookies so that we can see then people areon pages? and what page -? ? ? ? ? ? ? ? ? Also save who people are -? ? ? ? ? ? ? ? ? Able to have a pop up invite -? ? ? ? ? ? ? ? ? Also keep records of each person chat -? ? ? ? ? ? ? ? ? There need to be departments -? ? ? ? ? ? ? ? ? Transfers -? ? ? ? ? ? ? ? ? Spellchecker -? ? ? ? ? ? ? ? ? Able to program prerote messages so it essay to answer frequently ask questions -? ? ? ? ? ? ? ? ? Chat Log will beSent to Email -? ? ? ? ? ? ? ? ? Sound notifies forwhen a chat request is made -? ? ? ? ? ? ? ? ? Chat button most work outside the url the chatsoftware is installed on. -? ? ? ? ? ? ? ? ? It should also have all functions of other livechat software -? ? ? ? ? ? ? ? ? Integration withMicrosoft CRM -? ? ? ? ? ? ? ? ? Operators chat window integrate with ms outlook (2003 and 2008) ? and become part the window so they see both email and chat. Thing that would be liked in it: -? ? ? ? ? ? ? ? ? ? remote control capabilities so we can provide remotehelp to costumers -? ? ? ? ? ? ? ? ? An admin website to manger it only -? ? ? ? ? ? ? ? ? Able to view operators? chat as they are happening -? ? ? ? ? ? ? ? ? Able to block people from chatting if they areabusing it. Block ip or Mac address or both -? ? ? ? ? ? ? ? ? Chat betweenoperators -? ? ? ? ? ? ? ? ? We also havea sip phone system (freeswitches) would be like if operators could have the phone system inoutlook to and have it part the chat support. Thing that are provided: -? ? ? ? ? ? ? ? ? Logo -? ? ? ? ? ? ? ? ? Chat button -? ? ? ? ? ? ? ? ? Examples of chat if need and ones we like. There is some chat software we like: <[login to view URL]> <[login to view URL]> <[login to view URL]> also any other feature you think will be need.