call center tools, hacking protection, experienced

PROFESSIONAL SUMMARY  AWS & Java Certified Professional with 9 years’ experience in Software Development Lifecycle (SDLC) including System Study, Analysis, Design, Development, Deployment, Integration, Testing, Maintenance and Documentation of medium to large-scale Voice XML, Java/J2EE, Web based and legacy applications for Manufacturing, Utility, Contact Centre.  Strong working experience in SDLC processes like Agile/SCRUM and Waterfall Methodologies.  Extensive knowledge and understanding of architecture, complexity and component integration of a Voice Response system.  Expertise in Build and Release Management. Managing entire deployment life cycle from Development to deployment, which includes release management, build management, incident management and change management.  Experience includes developing and implementing end to end Cisco-Nuance IVR solutions utilizing VXML, J2EE, Cisco UCCE (ICM + CUCM), Cisco Finesse, Nuance NDF, GRXML, Distributed Enterprise & Web Applications architectures.  Experience includes architect application for AWS Cloud and developing Amazon ALEXASkill.  Experience includes to migrate existing on-premise contact center to Cloud based contact center like Amazon Connect integrated with Salesforce CRM.  Expert to architect Amazon Connect Cloud based Contact center E2E that included, Static and dynamic call flow design, Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S3, Transcri