CUSTOMER SERVICE APPLICATION

A HOSTED SELF-SERVE CUSTOMER SERVICE APPLICATION THAT PROVIDEs COMPANIES (CLIENTS) WITH AN END-TO-END CUSTOMER SERVICE SOLUTION. THE SYSTEM MUST HAVE THE FOLLOWING FEATURES: 1. NATURAL LANGUAGE SEARCH "SMART FAQ" 2. SMART, AUTO-RESPONSE EMAIL 3. DETAILED CUSTOMER PROBLEM REPORTING FORMS 4. CUSTOMER SERVICE DATABASE 5. SELF-BUILDING KNOWLEDGE BASE 6. SEAMLESS INTEGERATION INTO CLIENT'S WEBSITE 7. PROVISIONING TOOLS (Billing, Usage Reports, etc.) 8. RESELLER TOOLS (Add/Edit Clients, Set Client Pricing,etc.) ***PLEASE SEE: [login to view URL] ## Deliverables Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. Complete copyrights to all work purchased. ## Platform N'TIER (ASP, VB, C/C++ and COM/COM+) ## Deadline information ***Must be completed with 30 days from date of inception