Customer Service Representative for a DTC Brand (Shopify)

$15-25 USD / hour

Cerrado

Publicado

hace casi 2 años

$15-25 USD / hour

[THIS JOB POST IS FOR FEMALES ONLY] **ABOUT THE BRAND** OYO ([login to view URL]) is a body-positive skincare brand that makes natural and effective products for pubic skin and hair. Our mission is to make every woman feel and look good down there - unapologetically. We’re a small female-founded eCommerce business. We’re based in Switzerland but travel a lot around the world (currently we work from Bali). **ABOUT THE ROLE** Looking for an experienced Customer Service Representative who has perfect English speaking and writing skills. The ideal candidate has 2+ years of experience in customer support and knows how to help customers with complaints and questions, give customers information about products/services, handle orders changes/returns/refunds on Shopify and collect customer feedback on the phone. The ideal customer service representative is also English native or is perfectly fluent in English (British accent preferred) as one of your tasks will be to call our customers in the UK to collect feedback. Last but not least, the ideal candidate is highly organized, fast, efficient, and resourceful. She gets things done and needs little guidance to complete the tasks at hand. She is young, friendly, open-minded and know how to deliver a friendly and caring customer service. **DAILY TAKS** - Reply to customers emails, Facebook messages and comments - Reply to customer reviews on Stamped, Trustpilot - Handle orders changes/refunds/returns on Shopify - Open queries and communicate with our 3PL to handle orders issues - Report your working hours in Clockify **WEEKLY TASKS** (not needed for the moment - will start in 2-3months) - make outbound calls using CloudTalk - report customer feedback in an excel sheet - report calls with customers in a call tracking excel sheet **TOOLS & PLATFORMS** - Shopify - Notion - Gmail - Google Drive - Excel - Facebook - Slack - Clockify **WHAT’S IN IT FOR YOU?** - You get to work in a positive, friendly, and ambitious female business ? - Opportunity to upgrade as a Customer Service Manager in the long run

ID del proyecto: 34054769

Información sobre el proyecto

33 propuestas

Proyecto remoto

Activo hace 2 años

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33 freelancers están ofertando un promedio de $19 USD /hora por este trabajo

@malbakurtulla

Hi, I am interested in your project. For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. I believe that my experience with technology make me the best match for this position. I do have previous experience in customer support for over 5 years. In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity.

$20 USD en 40 días

5,0

(8 comentarios)

4,5

@ARTICLEYOUWANT

Hi there, I have read your project description and I'm confident i can do this project for you perfectly. I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. .. .

$15 USD en 40 días

4,2

(4 comentarios)

3,2

@Cjsonia60

Hello prospective client for OYO skincare brand from Switzerland. I have carefully read the details of your project and I can assist you with all the numerous tasks you have enlisted and efficiently use all the necessary tools and carry out all task on all platforms. I am a young female , English native , fluent in English language with exceptional writing skills and customer service skills .I have 5 years experience in customer service . I am young self motivated woman with fresh ideas ,i am proactive, tech savy ,versatile,friendly , caring , highly organised , fast , efficient , resourceful ,fast learner and i am always ready to learn. My principles align with your goal of making everyone woman feel and look good unapologetically down there and i would be honored to be a part of your team. We can chat to discuss further about your project, i am looking forward to working with you. Thank you.

$20 USD en 60 días

5,0

(1 comentario)

2,7

@yourvirtualworld

I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationships with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar).

$20 USD en 40 días

5,0

(1 comentario)

2,4

@Abibat2222

Hello Client, I can help customer with complaints and questions, give customer information about company products/services, handle order changes/return/refund on shopify, and collect customer feedback on the phone. I am specialised in email, live chat and call support for various businesses. I have 5 years of experience in the field of customer service and support. We will help you with customer support for e-commerce stores such as Shopify, Etsy and eBay. Looking forward to working with you. Best Regards Abibat

$20 USD en 40 días

5,0

(3 comentarios)

1,7

@rhodaidor

"OYO is beyond a skincare brand. It is a body positivity movement to make every woman feel good and look good down there unapologetically." ~Leonie -CEO of OYO. Hi, Thanks for providing us with a product that enhances female confidence down there. I have checked out your website and I can handle the responsibilies above as I am a customer service & B2B sales specialist with 6 years experience. I am familiar with Shopify, Google workspace, Microsoft Excel, Facebook, slack, notion and cockify. I am fluent in spoken English and I have great writting skills. I know I am suitable for this role as a customer service representative, because I am willing to provide you with the expertise I have gathered in my 6 years experience working as a customer service representative and a salesperson. Below are some of my skills. Telephone handling. Cold calling. Inbound/outbound calls. Scheduling appointments. Closing sales Following up on leads/clients. Microsoft Excel. Excellent customer service. Google workspace. Email support. Chat support. Data entry. CRM Tools. I am very passionate about my job and if I am considered for this position, I will handle it with utmost regards and efficiency to see to it that your set goals are achieved. I am available for a chat and interview if I am picked. Thanks, Rhoda.

$20 USD en 40 días

5,0

(2 comentarios)

1,2

@harold080792

Hello, Hope all is well. My wife worked in the customer service industry for more than 5 years. She just left her job and currently looking for some in site customer service job but I am trying to convince her to just work homebased just like me. She was about to become in her most recent employment but due to the struggling economy her company suddenly got closed. I hope you can consider her. She is open to have an interview as soon as possible. I can let her do an account here so you two can talk. Hope you will consider her. Regards, Harold

$20 USD en 40 días

0,0

(0 comentarios)

0,0

@Maimuse

Hi, I have experience in customer support for 5 years. Some of tasks include : 1. Directly contacting the customer for support by answering their queries. 2. Responding to customer emails and calls 3. Tracking progress in excel and also preparing reports I am fluent in English both written and oral.

$15 USD en 40 días

0,0

(0 comentarios)

0,0

@joytalagtag1920

Hi,there! I have a work experience as a customer service representative and my job before is very similar with this project.h I handled customers inquiry,order processing,order status,return/refund, explain about products and provide them the help that they needed. I have an excellent English communication and negotiation skills to help me succeed in this job. I'm very eager and excited to know more about the product that we will be having and be part of this female business. Looking forward to hear from you and work from you soon. Thank you Regards, Mary Joy

$16,67 USD en 40 días

0,0

(1 comentario)

0,0

@scriptzguru

Hello madam , okay . done . I will take care of all customers related tasks such feedback , Shopify orders update , replies to customer queries . and I'm familiar with all those tools . Please let me know madam when you here, thank you.

$17 USD en 1 día

0,0

(0 comentarios)

0,0

@EsirAgent47

Hey there! greetings. I am available for urgent work and I can start working on this project as soon as I am awarded this project. But before going one step further, I would like to see the requirements in details. Kindly share the details in chat. Regards

$20 USD en 40 días

0,0

(0 comentarios)

0,0

@martinslaw2023

Dear prospective client from Switzerland. I have gone through your requirements for a professional customer service representative for a DTC brand and I am glad to let you know that I have all the necessary skills to get the job done and I am available to start working immediately. I have 2years working experience as a professional customer service representative and I have worked for different companies in the United States, United kingdom, Australia and New Zealand in which my clients were satisfied. I am a Native English speaker with Excellent communication, writing and listening skills. I understand customers need attention and special treatment to increase their patronge. I am confident, competent and comfortable making and receiving calls from different part of the world as well as replying mails and comments and I have strong internet connections. I am committed, dedicated, focused, flexible with work, reliable, efficient, consistent, straightforward, innovative, open minded, customer friendly and available to work for 24hours daily. I can guarantee you excellent and quality job delivery. I look forward to working with you. Thank you! Martins.

$17 USD en 50 días

0,0

(0 comentarios)

0,0

@MayNyaradzo

I have a total of 6 years work experience as a VIRTUAL ASSISTANT and CUSTOMER CARE REPRESENTATIVE and am confident that I am a good fit for the vacancy. My present position has taught me the importance of clear communication and customer service over the PHONE, EMAILS and ADMINISTRATIVE task. . In my previous role I used set appointments for real estate agency over zoom, calls and emails. I handle objections well and I can resolve customer problems, give sales pitches and take accurate notes of conversations with customers also helping with retentions for the company. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls daily. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.

$15 USD en 40 días

0,0

(0 comentarios)

0,0

@Adeola5

Hello, Thank you for provoding products that enhances female confidence down there. I'm Adeola, a customer service representative with 2 years of experience in handling inquiries related to:- - Customer complaints and questions. - Product Inquiry - Returns and Exchange - Order Fulfillment - Delivery Status I am an english native speaker and i speak english fluenty and also write fluently as well, i can respond to customers via email and chat support as well as i have handled different eCommerce platforms such as Shopify and ebay. I am highly organized, efficient, proactive and resourceful and i have an open minded approach towards life, i really enjoy the interaction with people and find no problem answering even the most trivial questions. I have experience with Zendesk, slack, Gmail, Facebook, Google drive, excel and other similar tools. I am ready to be on your team as a customer service representative to provide exceptional service to your esteemed customers. Warm Regards, Adeola

$20 USD en 40 días

0,0

(0 comentarios)

2,2

@vaishnavipande12

I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

$20 USD en 40 días

0,0

(0 comentarios)

0,0

@honeyhanish335

having good communicating skills and technical knowledge problem solving skills and speaking skills

$20 USD en 12 días

0,0

(0 comentarios)

0,0

@lakhpati88

Hello! Diving straight into personal introduction, I am Indian by origin, born and raised in Dubai, UAE. I have done my schooling and university in Dubai. I did my MBA while working with International SOS from Kaplan University - now known as Purdue Global. My bachelors were in Biotechnology and masters in Project Management. I have 10 years experience working in a range of companies from Client and Customer management, Event Management, Network Maintenance and Customer Success. I have been working remotely for US since 2020 and am well adjusted to Eastern and Pacific timings. I am also well versed with Slack, G-suite, Zendesk, Hubspot and several other online platforms. I am dedicated and motivated to give my best to the team that I engage with and make positive and long lasting connections. Looking to work as a contractor position remotely. The one thing that I have learnt about myself encompassing all of my experience, is that I like working with people. People engagement and compassion towards resolving their issues sits well with my own compass. On that note, I thank you for your time and hope we can engage in person. Manisha Pancholia

$15 USD en 40 días

0,0

(0 comentarios)

0,0

@noureen90

hi , I have got 8 years of work experiences in call center industry , providing customer support for different UK and USA Campaign I can Provide Complete Contact Center Solutions including: • Customer support , 24/7 availability. • Chat support. • Complete Contact Centre Operations by managing dispatch system for booking/ catering calls. • E-commerce order taking, forwarding and customer inquiries.

$20 USD en 40 días

0,0

(0 comentarios)

0,0

@marionkayem

I worked at Sutherland Global Services in a Telco Account as a Customer Service Representative for 2 years and 3 months. This experience developed my speed in typing, communication skills, multitasking, great customer service, giving customer the satisfaction by getting the job done as per request and time management.

$20 USD en 30 días

0,0

(0 comentarios)

0,0

@sohinidatta88

I have been working for customer support and customer consultation since many years. I have enough experience to handle and retain old customer, because retention of old customer indicates delighted customer and delighted customers are the best asset for the company. Understanding the needs and issues of the customer and placing proper solution to them is the key mantra to success and happy customers

$17 USD en 15 días