Juanita Nremoredjo
Terboedjweg 20
Suriname, Nieuwe Grond
OBJECTIVE
A customer service position:
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
HIGHLIGHTS OF QUALIFICATIONS
5 years of experience providing customer support in busy call center environments for public transport and discount website.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively and solve problems creatively.
High level of energy and enthusiasm, from the first call of the day to the last.
Independent and solid team member with excellent customer service abilities.
EXPERIENCE
Customer Service Representative
2012 – Present, Telenamic NV, Zonnebloemstraat 50, Zorg & Hoop, Paramaribo
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
KEY ACCOMPLISHMENT
Started off as an Agent. Promoted to Senior and then a Quality Analyst.