Web Based Application - Issue Monitoring project - 29/04/2018 02:22 EDT

Project Description - Project : Web based Application. Should be secure. "Project Name : Issue Monitoring till resolution. (Suitable for various types of issue like S/w Bug, Quality Issue, Manufacturing issue, Safety Issue, Any problem , others)" Customer : For Multiple customer (will be using application at time) and One customer will have multiple users. At customer end issue will be resolved by various members in a organization. Deployment : At Customer Server or Cloud Server managed by us. Server requirements : Suitable for Authentication , Database , Email, File, Application Model : SAAS or One type it depends on Customer "Administration: Super Admin for End Customer management ( Will be managed by us ) and Customer Admin - for managing at customer end ( Will be managed by Customer)" Product Description : "User Levels at Customer End: In the Web application, we differentiate the following user levels: Visitor Level (Read-Only rights) , Issuer Level (Read-Only rights + rights to enter new complaints), Solver Level (Read-Only rights + Limited Edit-rights), Manager Level (Full Edit-rights) , Customer Administration (All rights related to customer)." "Screens /Forms : Should be user friendly and elegant User details entry , User Login and Password, Users can change password after, can be changed if forgotten Issue Creation form - For creating issue, attach required files, photos, tables, data. Email triggers Manager form - for deciding priority, Assigned to responsible dept and Responsible solver and correspondents for clarification. Email trigger with each update. Solver Form - For solving issue in systematically planned way, For action Plan defining needs tabular form.. Benefit analysis form - Cost analysis, Efficiency improvement , defect reduction , intangible benefits, remark Provision for attaching and selecting emails at each form. Database should save each transition with Date and initiator. Extra field in each forms to configure - admin requirements " "Email Trigger : With each update and modification to all selected email users and to customer admin by default" "Data Entry Fields: - Issue ID field - will be unique, Auto generated as per defined logic and no duplicate. Will be useful for tracking - Some field will have drop down menu . Customer can able to configure. - Some extra / blank field need to be provided in each form . So that Customer admin can configure if required. - Status field - will be open when issue opens and its status will change as per progress like In-progress, Killed, Hold, Under testing , Under Field trial , Closed. - If Status is closed - means issues is concluded - For Action Plan definition tabular field will be required (Like Analysis , Action Description, Responsible person , Plan Date - There are many fields, Pl check attached sample documents. " "Front Screen: - Create New Issue , - Update Open issue - View Progress graphical way " "Dashboard : Create filter like duration , Year, Dept , Issuer , Solver etc - Solved Issues ? - Open Issue ? -In process Issue? - Cost Saved ? Other benefits ? - Time take to contain Issue, - Time take to close issue - Department wise Open /In process /Close Issue and Graph - Solver wise Open /In process /Close Issue and Graph " "Data Export : -Select filter criteria - List out all issue - Exported In Excel " "Reports : -As it - In pdf format / office format. - Defined format as per user configuration so that customer Admin can configure" Request - Pl check attached file for clarity and before bidding- only serious bidder should bid !!!