Witam
Zlecę wykonanie oprogramowania Chat o pełnej funkcjonalności jakie posiada LiveChat Inc lub o bardzo zbliżonych funkcjach.
- chat przez www (klient,admin), kompatybilny z większością przeglądarek
- aplikacja mobilna (klient,admin), android oraz jeśli to możliwe na inne platformy windowsphone/ios
- aplikacja na komputer (klient,admin), windows / linux
Główny program (baza i pliki) ma być zainstalowany na serwerze opartym na linuxie (debian).
Applications
Applications for web, desktop and mobile.
Canned responses
Recall pre-made messages with short tags and send them during chats.
Pre-chat & post-chat surveys
Gather valuable information at the beginning and at the end of each chat.
Agent rating
Visitors have the option to rate the agent that chatted with them.
Visitor details
Detailed information of visitors including name, e-mail, location, currently viewed page.
Multiple website support
Place live chat on multiple websites.
Concurrent visitors tracking
Monitor live chat at any given time the number of visitors.
Transfers
Agents can transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.
Chat routing
Intelligent chat distribution between available agents.
Work scheduler
Manage agents' online time using the scheduler.
Stats and reports
Daily Summary
Basic chat statistics
Chat statistics
Data collection via API
Group statistics
On-demand reporting
Engagement
Automated greetings
Online visitors can receive automatic chat greetings that will start a chat with an agent.
Personal greetings
Agents can proactively start chats using pre-made chat greetings.
Efficiency measuring
Information on the overall effectiveness of live chat in terms of conversion and achieved sales goals.
Security
SSL secured connection
Access restriction
Restrict access to Chat to a limited number of IPs.
Customization
Chat window design
Customize the look of chat window and modify its functions.
Pop-up and embedded chat window
Chat window that opens on the same page or opens in a different window.
Custom graphics
Upload custom graphics for chat buttons, eye-catchers and greetings.
Multiple languages
Multi-brand customization
Chat on multiple websites, customizable the look for each site separately.
Management
Agent roles
Agents are divided on normal and those with administrative privileges. Additionally, an Owner handles billing.
Group organization
Divide chat agents into teams responsible for particular branches of business.
Supervision
Ongoing chats can be supervised to ensure the best quality and train new agents.
Integrations
Addons
3rd party apps available for use with Chat ranging from CRMs and e-commerce platforms to help desk software.
Social media
Useful social media integrations.
API
Pull and feed various data to chat via the Chat API, which allows for creation of custom integrations.
Notifications
Framework for creation of custom notifications for own integrations.
Archives
Chat history
Review chat history and search for specific conversations.
E-mail transcripts
Visitors can receive e-mails with chat transcripts if they wish to review their conversations.
Witam serdecznie , nasza firma jest zainteresowana zleceniem. Jesteśmy w stanie zacząć pracę od zaraz. Proszę o kontakt w celu ustalenia szczegółów zlecenie. Oraz podać ewentualny budżet na to zlecenie, do którego postaramy się dostosować.
Pozdrawiam
Prezes Zarządu
Mateusz Garbarczyk
Witam,
specjalizujemy się w realizowaniu zaawansowanych aplikacji webowych. Z przyjemnością podejmiemy się realizacji tego zlecenia. Proszę o kontakt telefoniczny lub mailowy w celu ustalenia szczegółów.
Z poważaniem
Damian Maślej
533-333-031