*Exception Request*
CSR EXPERT
Hi, my name is Aaron James, and I would like to be your highly skilled and high-performing CSR expert, overall, I have 12 years of experience in Customer Service, 10 years of which were spent in leadership and managerial positions. Managed to provide customer support and services to international customers through various platforms: VOICE (Phone), Chat, Email & Messaging.
Experience and Expertise:
12 years of experience in customer service (contact center/business process outsourcing)
Handled customer service via EMAIL/CHAT/MESSAGING/LICALLS
w/ 7 years as a Manager of Operations (managed up to 229 agents, 12 teams)
w/ 3 years as a Supervisor of Operations (managed up to 34 agents)
Expert in People Management / Development
Expert in Performance Management / Account and Client Management
Expert in Profit and Loss Analysis and Planning
Operational Excellence
Critical and Analytical Thinker (works well under pressure)
Proactive in Action Planning and Action Roll out
Highly Organized, Self-Driven, Motivational Leader and Mentor
I would love to sit down and have an interview with you (if required) to tell you more about myself and discuss how can I / we work towards the success of your campaign.
Thank you