Quality Assurance Caller

MacAtoZ LLC provides Apple technology sales, service, consulting, and training to residential clients and small businesses in Oregon's mid-Willamette Valley. Our clients vary greatly, ranging from coin dealers to World War II veterans to stay-at-home moms to authors to non-profit organizations. MacAtoZ LLC is seeking a reliable, self-motivated, trustworthy individual to provide Quality Assurance (QA) follow-up calls to our clients to help our company ensure that we are providing the excellent service we intend. You will work with the Office Manager to: - Maintain and improve existing client and vendor relationships through follow-up Quality Assurance (QA) phone calls and emails - Compliment online and offline marketing efforts by directing clients to our online store and referral links - Guide willing clients through the Apple Consultants Network online review process - Schedule follow-up client appointments if necessary - Communicate client feedback results with Office Manager via ZenDesk, Slack, phone, and email - Update the client database as needed with information gleaned from QA calls - Complete other duties as assigned We estimate this ongoing position as generally 1 hour a week with the possibility of an occasional additional hour or two as needed. If mutually acceptable, the position may grow to include other duties, but some weeks there will be no work. As QA calls can happen almost any time during daytime hours, there is a high degree of work time flexibility. This position pays $13-$16 an hour depending on experience. Requirements -Proven ability to perform independently with minimal supervision -Strong interpersonal, verbal, and written communication skills -Excellent phone and email skills -Detail oriented with ability to multitask -Familiarity with computers essential. Apple Macintosh strongly preferred -Typing speed of 50+ wpm; transcription/dictation skills will be used -Email and Internet-savvy -Positive, outgoing personality with client-centered focus; our business is about relationships -Confident can-do attitude with proactive orientation -Previous administrative experience strongly preferred -High school diploma or equivalent; strong academic background preferred -Ability to respect and handle confidential information -Reliability and trustworthiness are essential; references and background check required -Signing of Non-Disclosure Agreement and Non-Solicitation Agreements required Potential applications may wish to review our website at [login to view URL] to learn about our company.