Customer Service - Virtual Assistant

$2-8 USD / hour

Cerrado

Publicado

hace 2 meses

$2-8 USD / hour

We are currently seeking a Virtual Customer Representative to join our customer service department for a new Dubai-based company. As a Customer Representative, you will be responsible for providing exceptional customer service to clients via various communication channels, including phone, email, and WhatsApp. Your primary objective is to resolve customer inquiries, issues, and concerns promptly and efficiently while maintaining a high level of professionalism and courtesy. Key Responsibilities: - Respond promptly to customer inquiries, providing accurate information about our tours and booking policies. - Manage and organize customers booking to ensure an efficient workflow. - Coordinate bookings between our tour guides and clientes - Communicate effectively and professionally with customers and business partners through phone calls, emails, and chat messages, demonstrating active listening skills and empathy - Adhere to company standards and protocols (refund, no-show policies) - Escalate any concerns to business partners and/or management Requirements: - Female only - Excellent communication and customer service skills (Email/Whats App business). - Exceptional organization and multitasking capabilities. - Good knowledge of booking system management - Previous experience in a customer service role would be preferable. - Willing to work on different shifts such as night and week-end. - Fluent in English (speaking and writing) We are looking for multiple positions for this role in order to build a strong team available on different shift. About us: We will be soon opening an online platform selling tailor-made tours for specific clientes all around the world.

Virtual Assistant

Customer Support

ID del proyecto: 37884855

Información sobre el proyecto

85 propuestas

Proyecto remoto

Activo hace 25 días

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85 freelancers están ofertando un promedio de $5 USD /hora por este trabajo

@TaiPurity

I have developed key skills that are highly transferable and undeniably relevant to your project, I understand the criticality of clear and effective communication when it comes to delivering exceptional service, which is a quality you specifically asked for in your description. Furthermore, my diverse work experience spanning across different tasks including email handling and chat support positions me as a competent communicator via different channels – a crucial requirement in this role. In addition to providing outstanding customer service, I bring strong multitasking capabilities which I believe would be extremely valuable in managing and organizing bookings, coordinating between tour guides and clients as well as adhering to your company's standards and protocols. Furthermore, having worked with global clients through platforms like Shopify and WordPress, I've gained perspective on how to create and maintain company profiles that truly reflect your brand's unique value proposition. I am truly eager to join your team and lend my versatile skill of database management into building an efficient workflow. Growing your Dubai-based company attracts me because it speaks to my career goal of consistently contributing positively to businesses around the world. Let’s get work done!

$5 USD en 40 días

5,0

(5 comentarios)

6,8

@mobimubasir

Hello. I read your requirement and also check attachment image i will do that. Please come on chat we will discuss more about this. I will waiting your reply.

$5 USD en 40 días

5,0

(16 comentarios)

5,4

@Tosinojo

Hi, Let me be your customer service virtual assistant. I am a qualified and proficient virtual assistant with excellent research skills, creativity, and a passion for delivering top-notch results. I am confident that I possess the expertise and experience required to assist you with your project needs. As a fast learner, I can quickly adapt to new tasks and instructions, and with my proficiency in both written and spoken English, I can effectively communicate with you My previous clients have commended me for being reliable, efficient, and dedicated to my work, which I believe are crucial qualities for a virtual assistant. Please feel free to send me a message with further details, and I will get back to you promptly.

$5 USD en 40 días

5,0

(1 comentario)

5,5

@MajaSabra

Hello, I am writing to express my interest in the Virtual Customer Representative position for your new Dubai-based company, as advertised. With a strong background in customer service and a deep commitment to providing exceptional support, I am excited about the opportunity to contribute to your team. My experience includes managing customer inquiries across various channels such as phone, email, and WhatsApp, making me well-equipped to meet the demands of this role. I have a proven track record of resolving issues efficiently, ensuring customer satisfaction while adhering to company policies and standards. I am particularly drawn to the responsibilities outlined for this position, including responding promptly to customer inquiries about tours and booking policies, managing and organizing bookings, and coordinating with tour guides and clients to ensure a seamless experience. My excellent communication skills, coupled with active listening and empathy, enable me to engage effectively with customers and business partners alike. Fluency in English, both spoken and written, further enhances my ability to serve a diverse clientele. While I have previous experience in customer service roles, I am eager to bring my skills to your company and grow within the dynamic environment of tailor-made tour services. Thank you for considering my application.

$8 USD en 40 días

5,0

(7 comentarios)

5,0

@abbasifida857

Hi, I have vast extensive experience in customer services and worked as inbound & outbound calls, live we chat, email handling and all vital role of virtual assistant.I am full time freelancer and meet all your given requirements. I can start asap and deliver you quality of work. Please message me to discus more further details. Thanks, Fida.

$3 USD en 40 días

4,7

(11 comentarios)

5,0

@perfectdeadline

Hi, As a seasoned professional in the field of SEO and Digital Marketing, I have spent several years honing my skills in effective communication and customer service. I understand the importance of prompt, accurate information that builds trust with clients. My experience as an SEO Copywriter has equipped me with excellent written communication skills which ensure clear and concise responses to client inquiries. Furthermore, the virtual nature of my work means that I am very familiar with online platforms such as WhatsApp and Emails, making it easy for us to manage customer bookings efficiently. Another significant advantage I possess is my ability to multitask and work under different shifts. This has been an integral part of my digital marketing career since deadlines need to be met irrespective of time zones or work hours. I assure you complete dedication, uncompromised professionalism, and adherence to protocols. Last but not least, my educational background includes a degree in Computer Science along with various certifications in Digital Marketing courses like SEMRush and Google Analytics. These qualifications have equipped me with the technical prowess which ensures that technology does not hinder the delivery of exceptional customer service experience firsthand. Trust me with your client-base; together we will convert first-time customers into loyal ones! Thanks, Debashish

$4 USD en 40 días

5,0

(9 comentarios)

4,0

@LolaAsh876

Hello there! I am well rounded in the administrative department and readily available to work. Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule. I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior. Why me? Creative Bubbly Efficient Accurate Extra fast delivery Quality assured Time-saving Low rates Complete data security Deliver on time Please send me a message so we can further discuss your details.

$7 USD en 40 días

5,0

(3 comentarios)

2,9

@hemelkhan92

My Resume: https://docs.google.com/document/d/1K7Jy9lcMaMLuN0tJRfx_62o5trQ79R-_uWmWM9Xb3X0/edit#heading=h.5rf9wr4r3no2 HI! My name is Golam and I am an experienced virtual assistant & customer service executive with various skills. An outstanding reputation, excellent communication, and a 24/7 response are a must for success. The ability to deliver high-quality, pleasant service is vital to me; that is precisely what you will get when you hire me. I work hard to ensure that your products and services are the best! I am good at handling problems and being proactive and reactive to new situations. I hope to learn more through every task I take up. I have learned a lot about assisting and satisfying customers' needs. I also understand how to value and use time to its full potential. I provide top-notch services, including: • Administrative support • Web research • Social Media Management • Content Creation • Public Relation • Data Management & Entry • Calendar Management • Project Management • E-mail Management • Customer Support (Voice Call, Video Call, Chat & E-mail) • Telemarketing • Bookkeeping • Lead generation Please don't hesitate to contact me for more information about my professional profile. Thanks

$5 USD en 40 días

5,0

(1 comentario)

3,0

@starupnet

With over a decade of experience in Virtual Assistance and IT, I am confident that I can bring immediate value to your customer service team handling the new Dubai-based company. My skills in problem diagnosis/resolution, system administration and configuration, web development and design will be an invaluable asset as we streamline and setup an efficient booking system. My previous experiences have allowed me to foster excellent communication skills, crucial for understanding and addressing customer inquiries efficiently. Furthermore, my proficiency in handling multiple tasks concurrently while remaining organized will undoubtedly contribute to maintaining a smooth workflow between tour guides and customers. In addition to my professional aptitude, my availability for diverse shifts including nights and weekends underlines my dedication to offer exceptional service. Moreover, being fluent in English with a grasp of Email/WhatsApp business communication is essential for this role. Beyond that, I pride myself in having an empathetic ear and approachable demeanor which ensure that our clients feel valued even in challenging situations. As your operation expands globally, it would be my pleasure to contribute positively and assure all clients receive the tailored service they deserve. Let's connect so we can delve deeper into how my specific expertise can benefit your team at just the right moment.

$8 USD en 40 días

4,2

(3 comentarios)

3,2

@shanita

Hello, Resumed freelancing after Covid Lockdown. Have handled an array of projects as a freelancer, mostly working as a VA for my clients. I have handled Customer Service - (Voice - Lev 1 Tech Support, Non-Tech Support & Non-Voice - Email, Chat) and Back Office Operations like processing refunds, Remote Management, etc. My recent project was voice and chat support for a healthcare company. I look forward to applying my experience and focusing on contributing to the betterment of my clients and their company, undertaking and performing my duties with dedication and sincerity. I can start immediately and have power & internet backup for my office. I am sincere, dedicated and strive to establish a long-term relationship with my clients. Looking forward to working with you. Best Regards

$5 USD en 40 días

5,0

(2 comentarios)

2,3

@rachelegbe2

Hello there, Ready to level up your customer service game? As a seasoned Customer Support Specialist with a core focus on ensuring satisfied and loyal customers, I'm confident that I can handle this virtual customer representative role with ease. Having previously served in a similar capacity for reputed companies, it's second nature for me to handle multiple communication channels like phone, email, and WhatsApp while delivering impeccable service. A crucial aspect of my expertise lies in ensuring smooth workflow management while maintaining high client delight. This perfectly aligns with your project's expectation of coordinating bookings between tour guides and clients and organizing the entire process efficiently. I'm also well-versed in handling booking systems which is another valuable addition to this position. I understand the significance of effective communication laced with active listening skills, empathy, and utmost professionalism during every interaction - traits that have served me well in my past roles and will continue to benefit your esteemed organization. Let's not just meet but exceed customer expectations together! Choose me for my proven track record as a strategic problem solver who can aptly handle any concern that comes my way. It would be an honor to contribute my skills and enrich your customer base as we embark on this unique journey of promoting tailored tours for global clienteles. Warm regards,ales Operation Rachel Egbe

$2 USD en 40 días

5,0

(2 comentarios)

1,8

@Rvssian

As a seasoned Customer Support specialist, I aim to provide unparalleled assistance and create an exceptional experience for your clients. I have successfully resolved countless customer inquiries and concerns using various communication channels including phone, email, and chat platforms, which makes me well-prepared for the dynamic nature of this role. I pride myself on my ability to actively listen, show empathy, and communicate effectively, resulting in satisfied customers and strengthened business relationships. Moreover, my strong organizational and multitasking capabilities are crucial in managing and coordinating bookings between clients and tour guides to ensure your operations run smoothly. In addition to these technical skills, I am a fluent English speaker with deep cultural understanding tailored towards diverse travellers which positions me well for your international clientele base. Lastly, my willingness to work on different shifts such as nights and weekends aligns perfectly with your need for a strong team available around the clock. It would be an absolute pleasure to become an integral part of your Dubai-based company as you embark on building this cutting-edge digital platform for tailor-made tours. Rest assured, I will pour all my expertise, commitment, and dedication into making it sensational. Let's talk soon about how I can contribute to your vision! - Lavare

$7 USD en 40 días

5,0

(1 comentario)

1,5

@Isitheguy

Hey there I wanted to use a name but just realized there wasn't any attached. I'm a result-driven administrative/virtual assistant assistant with over 4 years of experience in virtual assistant roles. From working with Microsoft tools such as Excel spreadsheets, documents, PowerPoint and lots more also working with Google docs, spreadsheets calls, live chart, email support, social media support and lots more . All this I used to review and validate all order paperwork submitted and to ensure completeness and accuracy, review contracts to identify invoicing, special subscription invoicing terms and payment, quality check invoices prepared by other order management team members for customer orders to ensure accuracy before billing customers by using data validation on spreadsheets, enter and process all incoming orders accurately and timely. I've worked with a few CRMs and I'm willing to learn more if given opportunity. Through my innovative approach to customer management, excellent communication skills and strategic marketing, the organizations that I have worked for have experienced tremendous growth and progress in their customer base and revenue. I am eager to learn new ways, strategies, softwares and technology if needed for the progress of the company. I'm willing to go above and beyond to work without pay for a span of one week and afterwards if I am validated, hopefully I may get a higher pay. Thank you for your speedy consideration.

$4,50 USD en 40 días

0,0

(0 comentarios)

0,0

@Mikkayamanobe

I was a Sales Development Representative at Callbox Inc. for 8 months, my experience and training that I have will help me to be a good fit for the role. I also have years of experience in customer service since I been in the industry before i enter BPO.

$5 USD en 40 días

0,0

(0 comentarios)

0,0

@Vron1

My offer: -Flexible working hour daily (2 hours daily in flexible working time) -Communicate only online, via emails, chat message (through the phone is not possible), I can give a feedback to the customers according the company protocols and standards, -provide a high quality customer service -More details to be discussed

$20 USD en 10 días

0,0

(0 comentarios)

0,0

@VictorAwo

Hi. My name is Victor. I am from Nigeria and a native English Speaker. I would love to be given the opportunity to join the team on this. Although I have no previous experience in that aspect, I learn fast and would love to contribute and learn. Feel free to reach out. Thanks

$5 USD en 40 días

0,0

(0 comentarios)

0,0

@Cee010

Hi, am the best candidate for this job as i have extensive knowledge about customer service and relation, am also a very good virtual assistant personnel. If given a chance I'll make sure that customers satisfaction is my priority.

$5 USD en 40 días

0,0

(0 comentarios)

0,0

@Bibi244

Dear Hiring Manager, I am excited to apply for the Virtual Customer Representative position at your company. With a strong background in customer service, I am equipped to deliver exceptional support across multiple channels while maintaining professionalism and courtesy. I possess excellent communication skills and a knack for quickly understanding and resolving customer inquiries. My ability to remain calm under pressure and adapt to diverse situations enables me to provide personalized solutions that exceed expectations. Furthermore, I am highly organized and detail-oriented, ensuring thorough documentation and follow-up on customer interactions. I am proficient in utilizing various customer service platforms and tools to optimize efficiency and enhance the overall customer experience. I am committed to continuous improvement and welcome feedback to enhance service delivery and contribute to team success. I am enthusiastic about the opportunity to join your team and contribute to its success. Thank you for considering my application. I look forward to the possibility of working together. Sincerely, Abiola Adefala

$5 USD en 40 días

0,0

(0 comentarios)

0,0

@AhmadMubeen5

hello there! I would like to apply for this post as I am the best fit. I also have some experience in this field

$5 USD en 30 días

0,0

(0 comentarios)

0,0

@aditya000sharma

I have years of experience in the Customer Support Roles and I believe I can use my that experience for this job. Customer handling, guiding them for the various processes and helping them out through chats, email and calls were the work I used to be excelled in. So, I believe this makes me a great fit for this role.

$7 USD en 40 días